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服务台协调员

hg皇冠老牌网站是一所基督教大学, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures. 

职位名称:服务台协调员                                                                                                

Department:     信息技术 Services                                           

汇报对象:首席信息官                                            

FLSA状态:每小时, 非豁免

时间要求:正常工作时间                                 

概要描述:   Monitors and coordinates service requests for 信息技术 Services. Coordinates 信息技术 student workers. Provides telephone and remote computer support and performs data entry and administrative support functions for the department.

功能描述:

  1. As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, 从橡子到橡树.
  2. Requirements: Previous experience as administrative assistant, 有Windows和Office操作经验, experience and/or training in basic PC support. This position is responsible for the following items:
  3.  Be the official 工作人员 presence in 信息技术 welcoming visitors (students, 教师, 工作人员, 和供应商), 接电话，留言
  4. Plan for and implement Help Desk after hours of operation on a semester-by-semester basis to account for needs of online, 校园, 校外学生.
  5. Staff and manage federal work-study students, graduate assistants and student interns
  6. Provide basic account maintenance for network, Canvas, email, and Ellucian access. • Provide basic server help/troubleshooting for Eagle Net (SharePoint) and C-N Online Digital Learning/Canvas
  7. Answer telephone requests for help; suggest solutions by phone or remotely and escalate to the appropriate technical tiered personnel in the department
  8. Monitor all helpdesk requests for both Enterprise Systems and Network Support Services and track responsiveness of technicians in handling requests in a timely manner; communicate with users as needed on the status of their issues
  9. 执行复杂的行政职责, involving contact with and exposure to highly confidential materials and information
  10. Keep records of work and provide reports when asked
  11. Conducts research on assigned special projects; identifies solutions and advises Department Director on helpdesk-related issues.
  12. 执行基本簿记工作, record and submit purchase orders and invoices for payment with approval of the director • Update and input Ellucian information as needed.
  13. 其他分配的任务.

管理职责:  Work-study students, graduate assistants and student interns    

教育:  要求大专学位. 本科以上学历优先.  

所需技能:  

  1. Excellent computer skills including proficiency with Microsoft Office (especially Word, Excel, 演示文稿, 和前景
  2. Strong skills regarding attention to detail, initiative, constructive self-reflection
  3. 强大的客户服务, 书面和口头(英语)沟通, 人际关系, 组织能力
  4. The ability to accurately diagnose problems and outline possible solutions
  5. Demonstrated knowledge of Windows and Macintosh operating systems and Microsoft Office applications and some knowledge of hardware or software installation, 诊断, 配置过程和技术.
  6. Self-directed and innovative with the ability to prioritize multiple tasks and work within an organization
  7. Solid working knowledge of office processes and business policy necessary

物理的要求:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to hear and speak to employees/management and outside business associates on the phone and in person
  • 能够一次坐很长时间
  • Ability to see the letters and numbers on a personal computer screen and on memoranda, 报告及其他文件(近视眼)
  • Requires moderate right- and left-hand coordination for the use of the personal computer
  • 必须保持专业的形象/举止
  • Ability to lift 15lbs and walk around campus, including stairs

一般信息:  This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, 技能和职责. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

员工的期望:  The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.